About the Role
Job Title: Customer Success Manager - Mid-Market & SMB Segment
Department: Enterprise Solutions
Location: Toronto, ON (Remote with weekly onsite preference)
Reports To: Director of Enterprise Solutions
About Vanmovers:
Vanmovers Logistics Inc. empowers businesses to optimize their operations and deliver seamless customer experiences through innovative logistics solutions. We're committed to driving growth for our partners using cutting-edge technology and exceptional service.
The Role:
As a Customer Success Manager at Vanmovers, you'll be the key to fostering strong relationships with our mid-market and SMB clients. You'll act as their trusted advisor, guiding them to maximize the value they derive from our SaaS and API-driven enterprise solutions. Your success will be measured by increased client satisfaction, retention, and revenue growth.
Your Impact:
Strategic Account Management: Develop and execute plans that align with client business goals, nurturing relationships with key decision-makers.
Revenue Generation: Identify and capitalize on opportunities for upselling and cross-selling Vanmovers' suite of products and services.
Product Advocacy: Become a subject matter expert on our enterprise offerings, providing consultative guidance and training to ensure clients achieve their objectives.
Internal Collaboration: Partner closely with Business Development, Enterprise Solutions, and Product teams to ensure seamless customer experiences and drive product enhancements.
What You Bring:
Proven Experience: 5+ years in Customer Success, Account Management, or a similar role, with a proven track record managing a portfolio of 30+ customers.
Technical Acumen: Strong understanding of SaaS solutions, APIs, and their integration within e-commerce platforms. Experience in the retail or logistics industry is a plus.
Results-Oriented: A demonstrated ability to drive product adoption and revenue growth through consultative account management.
Communication & Collaboration: Excellent communication skills, both written and verbal, with the ability to build rapport with diverse stakeholders.
Problem-Solving: Strong analytical and problem-solving skills to proactively address client challenges and identify areas for improvement.
Why Vanmovers?
We offer a competitive compensation and benefits package, a collaborative and supportive team environment, and the opportunity to make a significant impact on a growing leader in the logistics industry.
To Apply:
If you're passionate about driving customer success and thrive in a fast-paced environment, we want to hear from you. Submit your resume and highlight your relevant experience that demonstrates how you can contribute to our success.